Shipping & Delivery Policy (Digital Goods & Services)
XLTips is a learning management and business automation platform owned and operated by Expolio Group. Registered Operator: Expolio Group Private Limited
Legal & Regulatory Policies
1. Nature of Products & Services
Expolio Group Private Limited, operating xltips.com, provides educational digital courses, downloadable training templates, live webinar access credentials, and enterprise automation software services. Because our offerings are exclusively digital, no tangible physical goods are manufactured, packed, or shipped via postal courier.
2. Delivery Mechanisms & Turnaround Times
| Product / Service Type | Delivery Channel | Turnaround Timeline |
|---|---|---|
| Self-Paced LMS Courses | Online LMS Student Dashboard | Instant (Within 60 seconds of payment confirmation) |
| Live Cohorts & Workshops | Student Cohort Hub + Email Confirmation | Instant booking access; live sessions commence on published batch schedule |
| Webinars & Masterclasses | Email Access Pass + .ICS Calendar Invite | Delivered immediately via email upon registration |
| Completion Certificates | PDF Download + Public Verification URL | Generated immediately upon meeting 100% course passing criteria |
| Custom Software / Consulting | Client Project Workspace & Git Repository | Delivered according to the agreed Statement of Work (SOW) milestone timeline |
3. Delivery Confirmation & Invoices
Upon successful payment processing, an automated electronic order confirmation alongside a GST-compliant tax invoice is transmitted to your registered email address. You may also view and download invoices from your Student Dashboard.
4. Delivery Failures & Technical Support
If you experience technical issues accessing your course after payment, or if confirmation emails are delayed, contact our delivery desk at support@xltips.com with your payment transaction ID. Our operational engineers resolve delivery inquiries within 4 business hours.