Refund & Cancellation Policy

1. Overview of Return Philosophy

At XLTips (operated by Expolio Group Private Limited), customer satisfaction and student success are our paramount objectives. Because our offerings comprise self-paced video courses, live interactive cohort bootcamps, and professional development services, specific refund conditions apply as outlined below.

2. Self-Paced LMS Courses (7-Day Guarantee)

We offer a no-questions-asked 7-Day Money-Back Guarantee on all self-paced on-demand courses, subject to fair educational usage:

• The refund request must be submitted within 7 calendar days from the timestamp of purchase.
• The student must have consumed less than 25% of the total course lessons and must not have generated, viewed, or downloaded the completion certificate.
• Downloadable Excel templates, VBA modules, or proprietary workbooks must not have been downloaded in full.

3. Live Cohort Masterclasses & Bootcamps

Seats in live cohorts are strictly capped to ensure personalized mentor attention:

• Cancellation > 48 Hours Before Batch Launch: Full 100% refund or free transfer to an upcoming batch.
• Cancellation < 48 Hours Before Batch Launch: Eligible for an 80% refund (20% covers administrative seat reservation expenses).
• After Batch Commencement: No refunds are issued once the cohort has conducted its first live interactive session. Students may request one courtesy batch transfer to a future scheduled cohort.

4. Custom Development & Automation Services

For bespoke spreadsheet engineering, Power BI consulting, or custom software projects, payments are structured across agreed milestone deliveries. Upfront deposit fees are non-refundable once scoping and development have commenced. Completed and approved milestones are non-refundable.

5. Refund Processing Timelines & Methods

Approved refunds are credited directly to the original payment method utilized during checkout (credit card, debit card, UPI, Net Banking). Standard settlement times are:

• UPI & Net Banking: 2 to 4 business days.
• Credit & Debit Cards: 5 to 7 business days, subject to your card issuer's billing cycle.

6. Initiating a Refund Request

To request a refund or raise a billing inquiry, submit a ticket via your Student Dashboard or contact our billing desk directly at support@xltips.com with your Order ID (#ORD-XXXX).